Frequently Asked Questions

Find quick answers to the questions pet owners ask most. Our FAQ page helps you understand in-home visits, what to expect during appointments, how mobile vet care works in Brooklyn, and how we make every step simple, clear, and stress-free for you and your pet.

Have questions? Start here for fast and accurate answers.

The easiest and preferred way to schedule an appointment is by filling out the consultation request form or sending an email to info@comfortpawsvet.comAlternatively, give us a call.

If you need to speak with a Veterinarian outside of business hours, visit:
In the case of an emergency, please head to your closest Veterinary Emergency Hospital:
Veterinary Emergency Referral Group
196 4th Ave, Brooklyn, NY 11217 Phone: 718-522-9400
BluePearl
Brooklyn: 190 3rd Ave, Brooklyn, NY 11217 Phone: 718-596-0099
Queens: 107-28 71st Rd, Queens, NY 11375 Phone: 718-263-0099
Manhattan: 1 W 15th St, New York, NY 10011 Phone: 212-924-3311
Veterinary Emergency Group
Williamsburg: 87 Kent Ave, Brooklyn, NY 11249 Phone: 917-423-6444
South Brooklyn: 1950 Ralph Ave, Brooklyn, NY 11234 Phone: 718-521-2799
The Schwarzman Animal Medical Center
510 E 62nd St, New York, NY 10065 Phone: 212-838-8100

Deciding on the right time is one of the most difficult decisions a pet parent will ever have to make. To help with this, we offer Quality of Life consultations.
For pet parent friendly at-home evaluation, try the HHHHHMM scale.

A house call vet is a veterinarian who travels to your home to provide medical care for pets. This service reduces stress, improves comfort and makes it easier for sick, anxious or mobility-restricted animals to receive personalized attention in their familiar environment.

Yes, a veterinarian can come to your house through a house call or mobile vet service. This option provides in-home exams, treatments and supportive care, allowing pets to remain comfortable while receiving professional medical attention directly in their familiar environment.

The decision is made jointly by the veterinarian and the pet owner. A vet evaluates the dog’s condition, pain levels and quality of life, then guides families with compassion so they can make the most peaceful and humane choice for their pet.

A mobile vet travels to your home, reviews your pet’s history, performs an exam and provides recommended treatments. Appointments are calm and personal, allowing pets to stay relaxed in their own space while receiving high-quality care without the stress of a clinic.

Yes, mobile vets are worth it for pets who experience anxiety, mobility issues or chronic illness. They offer convenience, reduced stress and personalized care at home, making treatment more effective and comfortable for both pets and their owners during every stage of health.

Noteworthy Information

Cancellation Policy

Last minute cancellations are not subject to a cancellation fee. However, a non-refundable re-booking fee will be required for all future appointments.

Safety & In-Home Protocols

Every pet is different in the house-call setting and certain protocols may be instituted for your pet specifically. These will be verbalized at the time of the appointment. These in-home protocols ensure the safety of our staff.

Current Service Limitations: Small Dogs Only

Though we see both canines and felines, we are currently limited to seeing small breed dogs at this time due to staff availability. Sorry for the inconvenience.

Operating Hours vs Appointment Availability

Our operating hours and availability are not synonymous. (Meaning, our hours might be 9 AM - 5 PM, but the last appointment available could be 4 PM.)

  1. Though we see both canines and felines, we are currently limited to seeing small breed dogs at this time due to staff availability. Sorry for the inconvenience.
  2. Last minute cancellations are not subject to a cancellation fee. However, a non-refundable re-booking fee will be required for all future appointments.
  3. Our operating hours and availability are not synonymous.
  4. Every pet is different in the house-call setting and certain protocols may be instituted for your pet specifically. These will be verbalized at the time of the appointment. These in-home protocols ensure the safety of our staff.